Terms & Conditions

Welcome to Frame-d! These Terms & Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms.

1. Services Provided

Frame-d specializes in bespoke, made-to-order framing solutions based on client requests and customization. Our interactive visualization tool allows users to explore frame options, but no purchases are made directly through the website. Instead, users receive a personalized quote via email.

2. Quoting & Order Process

• Clients can use the interactive visualization tool to explore frame designs.
• Once a selection is made, a quote request is submitted, and we will provide a detailed price estimate via email.
• Orders are confirmed upon client approval of the quote and any required deposit/payment.
• Since all frames are custom-made, once production begins, changes or cancellations may not be possible.

3. Pricing & Payment

• Pricing is determined based on frame specifications and materials selected.
• The provided quote is valid for a limited time (as specified in the email) and may be subject to change due to material costs or availability.
• Payment terms, including deposits or full payment requirements, will be outlined in the quote.

4. Customization & Production

• Frames are crafted based on the exact specifications provided by the client.
• Minor variations in materials and finishes may occur due to the natural characteristics of wood, glass, and other materials.
• Clients are responsible for verifying all details before approving an order.

5. Shipping & Delivery

• Shipping costs and estimated delivery timelines will be specified in the quote.
• Frame-d is not responsible for delays caused by third-party shipping carriers or customs processing.
• Any damages or issues upon delivery must be reported within [X] days for resolution.

6. Returns & Refunds

• Due to the bespoke nature of our frames, all sales are final.
• If a frame arrives damaged or defective, we will assess the issue and provide a replacement or repair as needed.
• Clients must provide photos and proof of damage within [X] days of receipt.

7. Intellectual Property

• All images, content, and designs on the Frame-d website are the property of Frame-d and may not be copied, modified, or distributed without permission.
• Any artwork submitted by clients for framing remains their intellectual property.

8. Limitation of Liability

Frame-d is not liable for:

• Any damages resulting from improper handling or display of frames.
• Minor material variations that do not affect the function or integrity of the frame.
• Any indirect or consequential losses related to our services.

9. Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom. Any disputes shall be resolved in accordance with these laws.

10. Contact Information

For any inquiries regarding these Terms & Conditions, please contact us at:
Email: [Your Email]
Phone: 07778 883165
Landline: 020 3802 8479